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Webinar: Embedding Customer Experience Management (CEM) Within Mobility Strategies
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Differentiated brands are those that do what is expected of them and to gain customer loyalty we do what we promise. He’ll discuss the technology to collect and analyze data to prioritize asset investment; talk about short and long term results of FSM and analysis technology improvement projects, and; present the process to determine the data to collect – to design your customers experience and create the environment for customer satisfaction. Presentation by Craig Omundsen of AECOM.

5/23/2014
When: 5/23/2014
From 1:00 AM - 2:00 AM CT

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Please Note Australia New Zealand GITA has Change this Event to May 23rd!

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Narrative: Differentiated brands are those that do what is expected of them and to gain customer loyalty we do what we promise.

In this presentation Mr. Omundsen will discuss how to use a varying technology to become a differentiated brand and to gain customer loyalty.

He will discuss the technology used to collect and analyze data to prioritize asset investment; talk about short and long term results of FSM & analysis technology improvement projects, and present the process to determine the data to collect and design your customers experience and create the environment for customer satisfaction.

 

Bio: Mr. Omundsen has over 15 years in business and over a decade of experience as an infrastructure engineer in operations, maintenance, project delivery, asset management, commercial management, and planning.

He provides advice to water & electricity companies, including: alignment of services and processes with asset management best practice; technical and strategic improvements for customer experience management; field mobility strategies for operations & planning; maintenance procedure improvements, and; business process improvement for asset planning, to increase organizational effectiveness. Mr. Omundsen draws on past experiences, listens to relevant perspectives, and examines conditions first-hand before starting to implement new asset management strategies.

Prior to AECOM, Mr. Omundsen developed his knowledge base within both a public organization and a global private company - progressing from the delivery of capital projects and operational improvements, to being promoted to lead their asset management team. Possessing a bias for action, he has proven his ability to create strong, productive momentum that results in measurable improvements for his clients.

Mr. Omundsen has either led or provided technical contribution into infrastructure projects which span the entire asset lifecycle. Having experience with being the end-user of asset management solutions has instilled within him the importance of standards and best practice.

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